SHIPPING & RETURNS

Wolf House x Shop, is dedicated to the satisfaction of our guests. This commitment to you extended into ensuring you are completely satisfied with your purchase. We understand how valuable your time is so we process & ship orders within 48 hours upon completion during the week. Order placed over the weekend ship between Monday and Tuesday in the order in which received. Anticipate shipping to take 2-3 business days for East Coast shopper & 4-6 days on the West Coast. Please be patient as we continue to anticipate delays due to the COVID pandemic. Please email us at info@thewhshop or further details if any issue arises.  

 

If you received your order and want to make a change, please email us at info@thewhshop.com for further details. We are happy to accept return or exchange items in their original condition and packaging. Simply shipping back your product, including your order number and the details of the exchange or return. Please send your returns to:

 

Wolf House x Shop

620 Wilson Ave, Suite 341

Brooklyn, NY 11207

 

Store credits are provided for orders that have been processed and shipped. To receive credit for your returned items, please ensure all items are in the same condition as when you received them. For more information, please email us at info@thewhshop.com.

 

PRIVACY POLICY

 

What type of information do you collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

How do you store, use, share, and disclose your site visitors' personal information?

Our company is hosted on the third-party platform and provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through their data storage, databases, and general applications used to service the site. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather, and why they are being used.

 

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by thewhshop.com.

 

Click here to view which cookies are stored on your site visitors' computer. 

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@thewhshop.com or send us mail to:

Wolf House x Shop

620 Wilson Ave, Suite 341

Brooklyn, NY 11207

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@thewhshop.com or send us mail to:

Wolf House x Shop

620 Wilson Ave, Suite 341,

Brooklyn NY 11207

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© 2023 by Wolf House Enterprise |  "Feel Your Best for the Most Memorable Moments in Life"

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